UtilizeCore is looking to hire a Director of Implementation services for our fast growing SaaS company. UtilizeCore is revolutionizing the service procurement supply chain for commercial services. By employing astounding innovations in cloud infrastructure, machine learning, data science, and user experience, UtilizeCore is providing a SaaS solution for service companies to streamline and automate their workflows. We are doubling in size this year and the opportunities are endless.
With very limited direction and oversight, the Director of Implementation provides day to day and strategic leadership to a team of Implementation Service Specialists. The Director of Implementation Services is accountable for a defined book of clients and all associated client Implementation projects. The Director of Implementation Services is responsible for applying expert knowledge of the implementation and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of Service Specialists.
Additional responsibilities include, but are not limited to: allocating resources based on project demand, proactively leading the identification and design & implementation of process improvements. Decisions are made, based on information provided, to support associates in solving problems.
The Director of Implementation Services is empowered to make tactical day-to-day and long term strategic decisions and is accountable for all activities performed by the team. The Director of Implementation Services assists in and communicating general company direction, mission & vision and is accountable for merit, bonus and promotion recommendations/communication.
The Director of Implementation Services may be asked to act as the Implementation leader in one or more of our projects. In this capacity, the Director would be the on-site contact and escalation point for all team members in that project, regardless of direct reporting structure.
The Director of Implementation Services will report and collaborate with key Executives. There are three key objectives of this role:
Undergraduate degree is required.
Masters degree is preferred.
PMP certification is preferred.
Previous implementation and project management experience is required.
Technology experience is preferred.
Candidates should have 10+ years business experience, with 5+ years managing teams and recruiting talent.
Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required.
Solid PC skills including usage of the full MS Office Suite is required.
Experience presenting to a variety of levels including senior management is required.
Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously.
Strong and proven ability to develop, coach and mentor team members.
Strong collaborative, negotiating, influencing, leadership and decision-making skills.
Excellent written and verbal communication skills.
Ability to foster and maintain strong, collaborative working relationships with internal stakeholders, resources, management, support staff, and third party vendors.
Ability to multitask in a challenging, fast paced, matrix management organization.
Ability to make decisions based on a broad range of issues, within and outside the control of the day to day working environment.
Remote Team Management required due to multi-location site strategy.
Must have strong presentation skills and be comfortable presenting in front of large groups, including executives and clients.
Ability to provide strategic analysis and consult with senior leaders.
Ability to identify, define and execute upon opportunities for improvement and recommend alternative solutions to process inefficiencies.
Ability to solve a variety of problems typically with very complex scope using exceptional problem solving, analytical, and project consulting skills.
Ability to support pre-sales efforts and activities at existing customers and new prospects.
Responsibility for services revenue delivery, chargeability and managing resources to ensure profitable delivery.
Bachelor’s Degree required in business, finance/accounting or technical discipline.
Masters degree preferred.
Minimum of seven to ten years consulting experience in systems implementation and integration, process re-engineering or a related discipline is required.
Project Management skills a must.
Minimum 3-5 years experience with technology implementation in the Business Analytics
Demonstrated ability to successfully manage small and large scale projects a plus.
Ability to travel