Video Documentation Job description:

Navi MumbaiLegal, Full-Time

Creating and editing our Knowledge Bases articles, guides, use cases and all other materials needed for the Self-Service channels. Produce and content including how-to articles, guides and more. Creating tutorials, that customers can use to help themselves before coming to tech support. Essentially, it's a more advanced FAQ (frequently asked questions).Analyze content, user satisfaction and work towards ticket reduction.

Responsibilities

  • Produce and content including how-to articles, guides and more.

  • Edit and improving existing content Articles.

  • Analyze content, user satisfaction and work towards ticket reduction

  • Produce content under tight deadlines

  • Maintain and review all content to be accurate and up to date.

  • Producing Video KBs that can be forwarded to Clients

  • Capture studio-quality photographs and video

  • Work both on and off-site

  • Manage and oversee all technical aspects of video recording and editing

  • Work with our creative teammates

  • Regularly collaborate with marketing team

  • Follow the company's brand guidelines

Preferred Requirements:

  • Work experience with complex SaaS systems as QA or client support

  • Experience in mobile and internet marketing, blogging, graphic design, micro-copy or web programming

  • Highly proficient with accepted industry-specific publishing tools, e.g. ZenDesk, Wordpress and similar knowledge base platforms.

  • Good written and verbal communication

  • Excellent interpersonal skills.

  • Develop concepts, storyboards, and write script content for various types of videos (explainer, promo, and interview style videos).

  • Create the angle, content, and tone according to the needs of the client and the audience for each video.

  • Well organized and detail oriented

  • Stick to deadlines

Skills:

  • A keen eye for detail and a critical mind.

  • creativity and a passionate interest in film and video editing.

  • patience and concentration.

  • the ability to listen to others and to work well as part of a team.

  • a high level of self-motivation, commitment and dedication.

  • organisational and time management skills.

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