Creating and editing our Knowledge Bases articles, guides, use cases and all other materials needed for the Self-Service channels. Produce and content including how-to articles, guides and more. Creating tutorials, that customers can use to help themselves before coming to tech support. Essentially, it's a more advanced FAQ (frequently asked questions).Analyze content, user satisfaction and work towards ticket reduction.
Produce and content including how-to articles, guides and more.
Edit and improving existing content Articles.
Analyze content, user satisfaction and work towards ticket reduction
Produce content under tight deadlines
Maintain and review all content to be accurate and up to date.
Producing Video KBs that can be forwarded to Clients
Capture studio-quality photographs and video
Work both on and off-site
Manage and oversee all technical aspects of video recording and editing
Work with our creative teammates
Regularly collaborate with marketing team
Follow the company's brand guidelines
Work experience with complex SaaS systems as QA or client support
Experience in mobile and internet marketing, blogging, graphic design, micro-copy or web programming
Highly proficient with accepted industry-specific publishing tools, e.g. ZenDesk, Wordpress and similar knowledge base platforms.
Good written and verbal communication
Excellent interpersonal skills.
Develop concepts, storyboards, and write script content for various types of videos (explainer, promo, and interview style videos).
Create the angle, content, and tone according to the needs of the client and the audience for each video.
Well organized and detail oriented
Stick to deadlines
A keen eye for detail and a critical mind.
creativity and a passionate interest in film and video editing.
patience and concentration.
the ability to listen to others and to work well as part of a team.
a high level of self-motivation, commitment and dedication.
organisational and time management skills.