User Documentation Job description:

Navi MumbaiLegal, Full-Time

Creating and editing our Knowledge Bases articles, guides, use cases and all other materials needed for the Self-Service channels. Produce and content including how-to articles, guides and more. Analyze content, user satisfaction and work towards ticket reduction.

Responsibilities

  • Produce and content including how-to articles, guides and more.

  • Edit and improving existing content Articles.

  • Analyze content, user satisfaction and work towards ticket reduction

  • Produce content under tight deadlines

  • Maintain and review all content to be accurate and up to date.

  • Producing KBs that can be forwarded to Clients

  • Passion in writing content to help users succeed and teach with uplifting, user friendly content.

  • Understanding Workflows and attention to details.

  • Tech world orientation - an advantage.

Preferred Requirements:

  • Work experience with complex SaaS systems as QA or client support

  • Experience in mobile and internet marketing, blogging, graphic design, micro-copy or web programming

  • Highly proficient with accepted industry-specific publishing tools, e.g. ZenDesk, Wordpress and similar knowledge base platforms.

  • Good written and verbal communication

  • Excellent interpersonal skills.

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