Operations Manager

Navi MumbaiLegal, Full-Time

UtilizeCore is built off of collaborative teamwork and balanced ethos. We are a Platform as a Service and strive to create the #1 B2B service procurement network. What sets UtilizeCore apart is our predictive analytics and deep machine learning. This is further enhanced by our management layer. Great people produce great results!

Operations Manager Job Responsibilities:

  • Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision

  • Anticipates and tracks operational and tactical risks while providing strategic solutions

  • Manages day to day business operations while balancing the responsibilities of various product lines such as business analysis, vendor, and risk management

  • Works with sales teams to help set and meet daily/quarterly goals

  • Plays a significant role in long-term planning, project status reporting, and implementing processes

  • Works closely with COO on other special planning and departmental projects

  • Oversees and reports weekly, monthly, quarterly, and annual metrics

  • Identifies trends and assesses opportunities to improve processes and execution

  • Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders

  • Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values

  • Collaborates with transitions and on-boarding team as needed

  • Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required

  • Assesses a variety of situations and provide clarity to team and stakeholders

  • Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors

  • Solicits and responds to feedback

  • Supports back-office and firm-wide training programs, reinforcing tech/operational infrastructure between departments to ensure consistency in quality

  • Stays up to date on industry regulations, trends, and technology

  • Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices

Operations Manager Qualifications / Skills:

  • Addressing operational concerns and issues, monitoring overall customer satisfaction

  • Developing and implementing operational procedures and policies

  • Analyzing training needs/requirements

  • Excellent interpersonal communication and organizing skills to coordinate project activities

  • Ability to communicate with others effectively

  • Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings

  • Ability to work with details and time-sensitive issues

  • Good decision-making skills and response to high-pressure situations

  • Education, Experience, and Licensing Requirements:

  • Bachelor’s degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields

  • Minimum of two (2) years of recent overall project management experience

  • Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility

  • A Project Management Professional (PMP) certified by the Project Management Institute (PMI) can be used in lieu of the educational requirements

  • Please click the link provided below to apply!

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