Customer Request Executive/ Business Analyst

Navi MumbaiLegal, Full-Time

UtilizeCore is hiring a Customer Request Executive / Business Analyst who can work with the project management team and provide great support on projects from customers. The goal is to increase customer satisfaction, loyalty and retention while exceeding their expectations.

What you will be doing

  • Interact with clients and understand the requirements of the project thoroughly

  • Take proper notes of requirement while speaking to clients

  • Communicating with project managers to discuss and get the requirements approved

  • Documenting requirements in order to forward it to the developers

  • Proper documentation using design tools

  • Coordinating with designers to get the proper UX/UI

  • Creating user stories for the developers using Jira

  • Attending daily meetings in order to collaborate with developers

  • Keeping track of all the requirements and providing updates to the client

  • Doing proper testing of the requirement after implementations

  • Demoing the client of the required enhancements / implementation

  • Facilitate to provide a solution where requirements becomes complex or not feasible

  • Responsible for explaining the client requirements to the development and testing teams

  • Should be aware and Responsible for maintaining project documentation

  • Responsible for functional testing and identifying bugs for all the tested components

  • Performing UAT

  • Responsible for project deliverables

  • Should understand project processes

  • Should have knowledge about Methodologies

Requirements

  • Proficiency in English and strong communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Good Knowledge of software, databases and tools

  • Excellent analytical skills

  • Advance system testing skills

  • Excellent problem-solving, logic, critical thinking and collaboration skills

  • Good knowledge of management methods and techniques

  • Ability to think strategically and to lead

  • Basic knowledge of designing tools

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