Client Support Executive

Los yosesLegal, Full-Time

Client Support Executive who can work with clients to make their process smooth and easy while providing the best customer experience. The goal is to increase customer satisfaction to make users comfortable with our Web / App platform.

The goal is to increase customer satisfaction to make users comfortable with our Web / App platform.

Responsibilities

  • Providing solutions to Client needs or assistance with software or App

  • Communicating with the client instantly over the phone / email

  • Arranging meetings with clients in order to collect data when the client is facing issues

  • Should be able to lead the meeting and understand the user education / bug / new enhancement the client needs help with

  • Taking proper notes in the meeting of user education / bug / new enhancement while speaking to clients

  • Documenting throughly using designing tools, the discussed user education / bug / new enhancement

  • Submitting , the documentation to QA (Quality Analyst).

  • Creating a proper user story for the developers using Jira

  • Communicating with QA to discuss and to get the requirements approved / processed

  • Coordinating with QA / designers to get the proper UX / UI incase of an Enhancement

  • Attending daily meetings in order to collaborate with QA / Project Mgrs

  • Keeping track of all the user education / bug / new enhancement in Zendesk and providing updates to the clients

  • Doing proper testing of the requirement after implementations

  • Giving a demo to the client of the required enhancements / implementation / Bug Fix

Required Skills:-

  • Proficiency in English and strong communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Good Knowledge of how software, databases and tools work

  • Excellent analytical skills

  • Advance system testing skills

  • Excellent problem-solving, logic, critical thinking and collaboration skills

  • Ability to think strategically

  • Basic knowledge of design tools

Apply for this job