Client Support Executive who can work with clients to make their process smooth and easy while providing the best customer experience. The goal is to increase customer satisfaction to make users comfortable with our Web / App platform.
The goal is to increase customer satisfaction to make users comfortable with our Web / App platform.
Providing solutions to Client needs or assistance with software or App
Communicating with the client instantly over the phone / email
Arranging meetings with clients in order to collect data when the client is facing issues
Should be able to lead the meeting and understand the user education / bug / new enhancement the client needs help with
Taking proper notes in the meeting of user education / bug / new enhancement while speaking to clients
Documenting throughly using designing tools, the discussed user education / bug / new enhancement
Submitting , the documentation to QA (Quality Analyst).
Creating a proper user story for the developers using Jira
Communicating with QA to discuss and to get the requirements approved / processed
Coordinating with QA / designers to get the proper UX / UI incase of an Enhancement
Attending daily meetings in order to collaborate with QA / Project Mgrs
Keeping track of all the user education / bug / new enhancement in Zendesk and providing updates to the clients
Doing proper testing of the requirement after implementations
Giving a demo to the client of the required enhancements / implementation / Bug Fix
Proficiency in English and strong communication skills
Advanced troubleshooting and multi-tasking skills
Good Knowledge of how software, databases and tools work
Excellent analytical skills
Advance system testing skills
Excellent problem-solving, logic, critical thinking and collaboration skills
Ability to think strategically
Basic knowledge of design tools