Sales Operations Manager JD

BostonLegal, Full-Time

As a Sales Operations Manager you will be part of our Operations Team and responsible for providing broad operational day-to-day support with ownership of our CRM, [redacted]. You will create reports for Account Executives and Sales Managers/Enterprise Sales Representatives as well as monthly reports for C-Level. Ensuring use of consistent Sales KPI definitions across the company is your responsibility.

This role is a high value-add business partner to the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information and sales tools.

Responsibilities for Sales Operations Manager:

  • Track long term sales data

  • Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas

  • Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards

  • Enhance sales productivity by enabling the team to work smarter by simplifying processes

  • Create monthly content for executive presentations and reporting

  • Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment

  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.

  • Assist with on-boarding and training new sales talent

  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes

  • Maintain regular check-ins with Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving

  • Maintain procurement and contract records

  • Implement new technologies as needed to support marketing and sales teams

Qualifications for Sales Operations Manager

  • 3-5 years of experience in sales operations with proficiency creating reports, optimizing processes, training new hires, and managing dashboards

  • Proficiency with Salesforce

  • Proficiency with Google Suite and Microsoft Office

  • The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives

  • Well-developed capabilities in problem-solving and crafting efficient processes

  • A result and success oriented mentality, conveying a sense of urgency and driving issues to closure

  • An ability to initiate and build relationships with people in an open, friendly, and accepting manner

  • An innate drive to innovate and optimize the use of available resources

  • Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change


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