Crushman and Wakefield Facilities Services
RAEL Fire Protection
Brightview.utilizecore.com defines Service Procurement
Brightview has been the nation’s leading provider for Commercial Landscaping, Sweep, and Snow Removal Services. Combining UtilizeCore and Brightview Enterprise Solutions’ service network birthed the strongest provider network dedicated to the greatest Commercial client experience!Download Case Study
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One of America’s largest service provider networks, BrightView, provides commercial landscaping services to corporate offices, commercial properties, hotels, healthcare facilities, retail centers, residential communities, resorts, parks, public spaces, and educational institutions. Their headquarters is located in Blue Bell, Pennsylvania, and have offices in most US states. The company’s market cap is ~$2.4 billion.
BrightView was facing several challenges; they had manual, time-consuming, and repetitive processes in place, which made it hard for them to work efficiently. They did not have a robust system to manage their client’s service requests; as a result, their offices were overburdened with unnecessary manual tasks. A lack of organization resulted in a loss of important data. Manual invoice processing consumed a lot of the team member’s time even if it was a single transaction. Furthermore, a notification system was not in place to alert team members about upcoming scheduled maintenances and without a dedicated client portal, the clients felt a lack of transparency.
BrightView’s goal was to create a centralized portal for internal operations, vendor management, and client management. Overall, they wanted to increase the efficiency of their day to day operations, enhance transparency for their clients, and increase contractor compliance.
UtilizeCore created an advanced integration model to assist BrightView in achieving their goal. They were able to integrate all their existing business solutions into the UtilizeCore platform, which helped them automate processes, keep track of service requests, providing a better customer experience leading to increased overall revenue. We also integrated NOOA weather forecasting system with customized rules to ensure timely execution and implementation of procedures. Data management tools were also introduced to their system so they can handle bulk operation with higher convenience. A vendor portal allowed them to notify and remind vendors about tasks and view progress through defined KPIs. A client portal was also created to increase transparency and enhance the customer experience; clients can now view the progress via real-time dashboards and rate BrightView’s services as well. They can also process invoices more smoothly, and payments have become faster than ever. The compliance manager provided BrightView with an enhanced ability to keep track of Contractor Compliance so that all TPP, COIs, W9s, and more can be digitally stored and accessible anytime. Overall BrightView effectively changed their workflow facilitation expansion while minimizing costs.
UtilizeCore means 100% Vendor Compliance
Cushman & Wakefield serves as one of the leading commercial real estate firms in the world. Their Facility Management department leverages UtilizeCore to maintain the highest Vendor Compliance rating on the market. The enhanced Compliance Manager provided by the UtilizeCore platform ensures safe service delivery to their commercial property clients.Download Case Study
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Cushman & Wakefield PLC. provides commercial real estate services to companies around the world. Their headquarter is based in Chicago, Illinois, and they have 400 offices in 60 countries. They manage about 3.6 billion square feet of commercial space.
Cushman & Wakefield was having trouble efficiently finding new vendors & they were experiencing difficulty managing existing vendors due to their lack of vendor management software. Their internal operating system did not have a centralized work order management hub to verify the services administered by their Vendor network & their clients had no way to view progress of projects or provide feedback into the quality of the work being completed. Additionally, there was no way for them to manage their vendor compliance and paperwork was constantly being lost or misplaced. Their work was spread across multiple platforms, which was unproductive and incapable of supporting growth.
Cushman & Wakefield’s goal was to find and manage their existing vendors more efficiently, provide a better experience to their clients, and increase internal productivity.
Cushman & Wakefield implemented UtilizeCore after evaluating several platforms; as a result, they were able to create vendor and client portals which offer numerous management tools. Cushman & Wakefield gained the ability to manage their work orders in one place and receive information in real time. UtilizeCore’s compliance manager gave them the ability to keep a digital file cabinet of necessary Vendor documentation. Leveraging UtilizeCore’s advanced integration capabilities, Cushman & Wakefield was able to bring their complex workflow into a simplified single platform.
YellowStone is the largest landscape provider in the Southern United States. Scaling their Service Business was not an easy taks until they found the right technological partner. The injection of UtilizeCore into their subcontractor management division allowed for sales & revenue growth.Download Case Study
YellowStone Landscape services commercial, corporate, municipal, hospitality, and multi-family markets--offering green and sustainable services to maintain and grow property value. Their headquarters are in Bunnel, Florida and have a major footprint in the South. The revenue each year is north of $250 million.
YellowStone’s subcontracting division was tied down from growth due to their technology. They used a Landscaping software to manage their invoicing but did not have the tools to succeed in the field. There was no oversight into their service provider network and there was no transparency to their clients for on-site work performed. YellowStone was also having trouble scaling their provider network and providing the correct management - frequently calling the current dispatch and service verification process a “nightmare.” They were outgrowing their current system and needed a digital revitalization.
YellowStone’s goal was to achieve client satisfaction, provider management, and automated dispatch and report generation process on a single platform. They wanted to keep a organized ledger, streamline work order generation/management, provide a better service to their clients and be a better partner to their providers.
UtilizeCore’s web and mobile applications gave YellowStone’s subcontracting department the tools for further success. Equipped with the right technology solution, YellowStone is now able to expand their subcontractor network, give client’s the desired transparency, and manage their landscape services in an organizational manner. Joining the UtilizeCore network automatically gave YellowStone access to thousands of service providers across the country.
UtilizeCore’s Vendor Web Portal and Crew focused mobile application allowed their team members to effectively manage and verify the services provided. Using the Vendor Portal, service providers can save time and eliminate paperwork through easy to use invoicing and GPS Check In/Out on the mobile app. This allows for providers to focus on doing the best work instead of filing paperwork. UtilizeCore’s client web portal gave YellowStone’s clients direct insight into the work being performed and access to pictures as well as check in/out data for service verification. The clients also have the ability to pay invoices through ACH/Wire Transfer by using the payment module.
UtilizeCore’s internal web portal and mobile application provides team members a singular system to manage seasonal maintenance contracts, daily work orders, digital report generation, consolidated ledger to never lose track of important data, and an online payment module to seamlessly pay their providers. The internal mobile application gives account managers a better way to generate on-site proposals during site visits. This fundamentally shifted the roles within the company to focus more on sales and strategy by eliminating previously manual tasks. This has and will continue to enable YellowStone’s long term scalability and higher efficacy.
The platform makes it easy to connect to Quickbooks, Pipedrive, Hubspot and other 3rd party software
RAELapp.com means more work done faster
RAEL Sprinkler Maintenance Corp. provides inspection, maintenance and repair service to over 1,000 buildings in the five boroughs of New York City, Westchester, Nassau and Suffolk Counties. Emergency service is available 24 hours a day, 7 days a week. We handle all Fire Department violations including five-year standpipe, sprinkler and residential flow testing.
RAEL Fire Extinguisher tests, inspects and maintains fire extinguishers, sprinkler systems, exit lighting, AED and first aid kits to NFPA standards at all times. Other services include fire and life safety inspections and risk assessments, fire drills and training. We are fully compliant with all NYFD and NJFD regulations and all service are completed by the guidelines set forth in the NFPA 10 Standard.
RAEL Fire Alarm LLC is a full service fire alarm and special hazards systems installation, inspection, testing, maintenance, sales and service company. RAEL has NICET-certified fire alarm specialists, well versed in NFPA codes and local AHJ requirements across the metro NY area. RAEL Fire Alarm is fully licensed, insured and bonded for any size project.Download Case StudyWatch the Video
RAEL Fire Protection Services is a fourth-generation full-service fire protection company that has been providing uninterrupted design, installation, inspection, maintenance, testing, and repair services for over 80 years. The trusted name in turnkey fire protection installation for the most challenging high-profile commercial, sports, institutional, residential, hotel and infrastructure projects.
RAEL was using multiple on-premise hosted software applications to manage their entire operation. The team members in the back office, the salespersons in the front office and the technicians in the field were all disconnected. RAEL had troubles with managing repair work orders and inspection contracts. The organization was stuck in email communication, manual tasks, an extremely large amount of paperwork in a technology forward society. Their competitors in Fire & Life Safety world were starting to win more contracts due to better reporting, client communication/transparency, and more accurate/faster inspections. They also could not keep track of their ever growing equipment inventory. Ultimately, RAEL was unable to grow their business at the rate desired.
RAEL's president had a goal to build a single platform for his clients to perform their own monthly, quarterly, semi and annual inspections on and generate deficiency service work and submitted it directly to his multiple fire life safety service companies to accept, execute, report and invoice to allow the business to become a market leader at economies of scale.
Featured Use Case: RAEL-REDi. RAEL developed a highly custom fire life safety platform built on UtilizeCore Stealth.
RAEL’s clients will have access to subscribe to the platform through their RAEL account executive or can self-serve through the UtilizeCore MarketPlace. This provides RAEL clients with dashboards containing key KPIs as well as complete transparency into the inspections and repairs performed on-site by RAEL technicians. UtilizeCore’s partner also provides RAEL with digital asset tagging so their client can a site based digital registrar of every single piece of Fire & Life safety equipment.
RAEL team members can now work cohesively in one single platform. The back office, front office, and technicians in the field now operate in sync leading to better operations, enhanced AR/AP, employee satisfication. Naturally, sales increased and RAEL was back to winning the most coveted jobs in the 5 boroughs of NYC. The optimized dispatch board created better understanding and management of technicians. The integrated invoicing module created faster billing and less work for AR/AP. The agreement module allowed team members to automate their work order creation and dispatch, as well as providing automated invoicing shipped directly to their clients inbox. The proposal module provided account executives with better insight into their margins and gave them the ability to generate proposals on site with the RAEL-REDI branded mobile application.
RAEL is now able to deliver proper automated reporting according for NFPA, NYFD, NY Port Authority, and many more. The robust reporting module not only generates reports but UtilizeCore has implemented a custom HTML builder to allow RAEL team members to create any type of report they could ever need.
Aforementioned partner of UtilizeCore allowed technicians to also become tagnicians. The NFC + QR Code technology asset tags made equipment more meaningful. Equipment history and equipment analytics gives deep insight into the health of the building, while keeping digital records stored for easy access.
Powercooling.utilizecore.com means preventative maintenace done right!
Power cooling Inc. is one of the leading HVAC providers in the 5 boroughs of NYC. UtilizeCore has allowed them to 4x their maintenance business while providing better service than ever before!Download Case Study
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One of New York Metropolitan Area’s largest privately owned mechanical contractors, Power Cooling Inc., provides HVAC services to clients across the state of New York. The family-owned business is operating since 1966 and owns a plant measuring 80,000 square feet in Long Island.
Power Cooling Inc. was using a legacy system to manage their work, which became a problem for them when the HVAC industry started to upgrade, and its competitors started to implement new technology solutions. They were unable to automate their dispatch, invoice, and payments process; therefore, losing profits due to excess manual procedures. They also did not have a consolidated employee portal to manage team members and a client portal to provide insight to their clients.
Power Cooling Inc. had the goal to reduce its operating costs and transform their operations to become more efficient. They also wanted to manage team members and contractors more easily and cut overhead expenditure while generating more revenue by modernizing their processes and simplifying management.
UtilizeCore provided a single solution for Power Cooling Inc. automate operations, AR/AP and the technicians in the field. Features included were a centralized dispatch board to maintain work order management, invoicing module to enhance billing, and a mobile application to ensure service verification. UtilizeCore also provided a Quickbooks Integration through the App store to eliminate manual accounting tasks. As a result, they were able to substantially reduce their operational overhead, simplify their processes, and manage teams with greater ease. They shifted all their business onto the platform, which enabled their team members to do more work in less time. The platform that we designed for them is supported both desktop and mobile devices, which allowed remote team members to work with convenience and access data from any location. Client portal made it easier for them to increase transparency and the team member portal allowed for tracking the progress of their work--streamling the dispatch of work order to technicians.